Medical Billing
Web App
Web App
Web App
Overview
Overview
As Virus Geeks rose to prominence during the pandemic, managing millions of COVID-19 tests and their associated data, their systems began to buckle under the weight of manual workflows and scattered processes. Billing errors, delays, and compliance risks compounded the challenge. As the sole designer, I took on the monumental task of creating a medical billing application that would not only keep up with demand but also redefine how the company approached accuracy, efficiency, and compliance.
As Virus Geeks rose to prominence during the pandemic, managing millions of COVID-19 tests and their associated data, their systems began to buckle under the weight of manual workflows and scattered processes. Billing errors, delays, and compliance risks compounded the challenge. As the sole designer, I took on the monumental task of creating a medical billing application that would not only keep up with demand but also redefine how the company approached accuracy, efficiency, and compliance.
As Virus Geeks rose to prominence during the pandemic, managing millions of COVID-19 tests and their associated data, their systems began to buckle under the weight of manual workflows and scattered processes. Billing errors, delays, and compliance risks compounded the challenge. As the sole designer, I took on the monumental task of creating a medical billing application that would not only keep up with demand but also redefine how the company approached accuracy, efficiency, and compliance.
Tech Stack
Figma
Design Tool
Jira
Project Tracking Software
Tech Stack
Figma
Design Tool
Jira
Project Tracking Software
Tech Stack
Figma
Design Tool
Jira
Project Tracking Software
Tech Stack
Figma
Design Tool
Jira
Project Tracking Software
Problem Statement
The stakes couldn’t have been higher. With patients waiting on invoices for insurance claims and financial discrepancies mounting, Virus Geeks risked losing trust during a critical public health emergency. The existing system relied heavily on manual inputs and patchwork solutions, leading to frequent errors in billing and delays in processing insurance claims. Staff were overwhelmed, patients were frustrated, and the operational cracks were starting to show.
Problem Statement
The stakes couldn’t have been higher. With patients waiting on invoices for insurance claims and financial discrepancies mounting, Virus Geeks risked losing trust during a critical public health emergency. The existing system relied heavily on manual inputs and patchwork solutions, leading to frequent errors in billing and delays in processing insurance claims. Staff were overwhelmed, patients were frustrated, and the operational cracks were starting to show.
Problem Statement
The stakes couldn’t have been higher. With patients waiting on invoices for insurance claims and financial discrepancies mounting, Virus Geeks risked losing trust during a critical public health emergency. The existing system relied heavily on manual inputs and patchwork solutions, leading to frequent errors in billing and delays in processing insurance claims. Staff were overwhelmed, patients were frustrated, and the operational cracks were starting to show.
Problem Statement
The stakes couldn’t have been higher. With patients waiting on invoices for insurance claims and financial discrepancies mounting, Virus Geeks risked losing trust during a critical public health emergency. The existing system relied heavily on manual inputs and patchwork solutions, leading to frequent errors in billing and delays in processing insurance claims. Staff were overwhelmed, patients were frustrated, and the operational cracks were starting to show.
Approach
1. Research and Analysis
I began by conducting interviews with healthcare providers, billing specialists, and administrative staff to identify their pain points. This research revealed the critical need for automation, error reduction, and compliance tools. Additionally, I analyzed existing medical billing platforms to understand their strengths and limitations, which informed the feature prioritization.
2. Design and Development
Using insights from research, I created wireframes and prototypes focused on simplicity and ease of use. The application was designed to handle patient record management, appointment scheduling, billing and invoicing, and reporting dashboards. To meet compliance standards, I incorporated safeguards for data security and HIPAA compliance. Throughout development, I worked closely with engineers to address technical challenges and ensure smooth implementation.
3. Testing and Iteration
Usability testing sessions were conducted with end-users to validate the application’s workflows and identify areas for improvement. I refined the design iteratively, focusing on making the interface intuitive for medical and administrative staff with varying levels of technical expertise.
Approach
1. Research and Analysis
I began by conducting interviews with healthcare providers, billing specialists, and administrative staff to identify their pain points. This research revealed the critical need for automation, error reduction, and compliance tools. Additionally, I analyzed existing medical billing platforms to understand their strengths and limitations, which informed the feature prioritization.
2. Design and Development
Using insights from research, I created wireframes and prototypes focused on simplicity and ease of use. The application was designed to handle patient record management, appointment scheduling, billing and invoicing, and reporting dashboards. To meet compliance standards, I incorporated safeguards for data security and HIPAA compliance. Throughout development, I worked closely with engineers to address technical challenges and ensure smooth implementation.
3. Testing and Iteration
Usability testing sessions were conducted with end-users to validate the application’s workflows and identify areas for improvement. I refined the design iteratively, focusing on making the interface intuitive for medical and administrative staff with varying levels of technical expertise.
Approach
1. Research and Analysis
I began by conducting interviews with healthcare providers, billing specialists, and administrative staff to identify their pain points. This research revealed the critical need for automation, error reduction, and compliance tools. Additionally, I analyzed existing medical billing platforms to understand their strengths and limitations, which informed the feature prioritization.
2. Design and Development
Using insights from research, I created wireframes and prototypes focused on simplicity and ease of use. The application was designed to handle patient record management, appointment scheduling, billing and invoicing, and reporting dashboards. To meet compliance standards, I incorporated safeguards for data security and HIPAA compliance. Throughout development, I worked closely with engineers to address technical challenges and ensure smooth implementation.
3. Testing and Iteration
Usability testing sessions were conducted with end-users to validate the application’s workflows and identify areas for improvement. I refined the design iteratively, focusing on making the interface intuitive for medical and administrative staff with varying levels of technical expertise.
Solution
The application became a transformative force within Virus Geeks. Patient data, once scattered across multiple systems, was unified in a centralized database, reducing retrieval times by 50%. Billing was automated, cutting errors by 40%, and enabling the team to process insurance claims faster than ever before.
Compliance was no longer a looming specter; the system was designed with HIPAA standards at its core, ensuring data security and regulatory peace of mind. Staff, who once spent their days untangling data errors, found themselves empowered by an intuitive interface that required minimal training and boasted a 90% adoption rate within weeks.
The application didn’t just improve efficiency; it restored confidence in the team’s ability to handle the pandemic’s demands. For the thousands of patients relying on Virus Geeks, it was the difference between chaos and trust.
Solution
The application became a transformative force within Virus Geeks. Patient data, once scattered across multiple systems, was unified in a centralized database, reducing retrieval times by 50%. Billing was automated, cutting errors by 40%, and enabling the team to process insurance claims faster than ever before.
Compliance was no longer a looming specter; the system was designed with HIPAA standards at its core, ensuring data security and regulatory peace of mind. Staff, who once spent their days untangling data errors, found themselves empowered by an intuitive interface that required minimal training and boasted a 90% adoption rate within weeks.
The application didn’t just improve efficiency; it restored confidence in the team’s ability to handle the pandemic’s demands. For the thousands of patients relying on Virus Geeks, it was the difference between chaos and trust.
Solution
The application became a transformative force within Virus Geeks. Patient data, once scattered across multiple systems, was unified in a centralized database, reducing retrieval times by 50%. Billing was automated, cutting errors by 40%, and enabling the team to process insurance claims faster than ever before.
Compliance was no longer a looming specter; the system was designed with HIPAA standards at its core, ensuring data security and regulatory peace of mind. Staff, who once spent their days untangling data errors, found themselves empowered by an intuitive interface that required minimal training and boasted a 90% adoption rate within weeks.
The application didn’t just improve efficiency; it restored confidence in the team’s ability to handle the pandemic’s demands. For the thousands of patients relying on Virus Geeks, it was the difference between chaos and trust.
Solution
The application became a transformative force within Virus Geeks. Patient data, once scattered across multiple systems, was unified in a centralized database, reducing retrieval times by 50%. Billing was automated, cutting errors by 40%, and enabling the team to process insurance claims faster than ever before.
Compliance was no longer a looming specter; the system was designed with HIPAA standards at its core, ensuring data security and regulatory peace of mind. Staff, who once spent their days untangling data errors, found themselves empowered by an intuitive interface that required minimal training and boasted a 90% adoption rate within weeks.
The application didn’t just improve efficiency; it restored confidence in the team’s ability to handle the pandemic’s demands. For the thousands of patients relying on Virus Geeks, it was the difference between chaos and trust.